Zevorae operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Zevorae is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian law. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy, and you consent to such processing where required under the DPDP Act.
Under the DPDP Act, Zevorae acts as the “Data Fiduciary” and you, as the individual using our Services, are the “Data Principal” in relation to your personal data.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including information you include in customer support inquiries.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information directly from you, automatically through the Services and cookies, from our service providers, and from our partners or other third parties.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services — including processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and creating a customized shopping experience.
- Marketing and Advertising — including sending marketing communications and showing relevant advertisements, subject to your consent where required and your right to withdraw it.
- Security and Fraud Prevention — including authenticating your account and securing our services.
- Communicating with You — including providing customer support.
- Legal Reasons — including complying with applicable law and enforcing our policies.
How We Disclose Personal Information
We may disclose your personal information to: Shopify and other vendors who perform services on our behalf; business and marketing partners; parties you direct us to share information with; our affiliates or corporate group; and parties involved in a business transaction, legal compliance, or protection of our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Shopify may use data from your interactions with our store, along with other merchants, to provide enhanced features. To learn more, you can visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of such sites, and inclusion of a link doesn’t imply endorsement.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information about individuals under 18. In accordance with the DPDP Act, we do not knowingly process a child’s personal data without verifiable parental or guardian consent. Parents/guardians may contact us to request deletion of a child’s information.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee “perfect security.” We recommend not using unsecure channels to share sensitive information with us. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
As a Data Principal under the DPDP Act, subject to certain exceptions, you have the right to: access your information; request correction or erasure; grievance redressal; nominate another individual to exercise your rights in the event of death or incapacity; and manage your communication preferences, including opting out of promotional emails at any time.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.
Complaints
If you have complaints about how we process your personal information, please contact our Grievance Officer below. If unsatisfied, you may escalate your complaint to the Data Protection Board of India.
International Transfers
We may transfer, store, and process your personal information outside India, except to countries restricted by the Central Government under the DPDP Act, and we take reasonable steps to protect it in accordance with applicable law.
Grievance Officer
In accordance with the DPDP Act, 2023 and the Information Technology Act, 2000, our Grievance Officer will acknowledge complaints within 48 hours and resolve them within 30 days of receipt.
Email: support@zevorae.com
Address: Orient Legacy, Badlapur, Maharashtra
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, please email us at support@zevorae.com or contact us at Orient Legacy, Badlapur, Maharashtra.